Frequently Asked Questions
Everything you need to know about your Curtarra experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for most items in their original packaging and unused condition. Please note that custom or personalized products are final sale.
How can I track my package after it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are looking to expand our shipping zones to more international destinations in the near future.
How do I ensure I am choosing the right size or material?
Each product page includes a detailed size guide and material specifications. If you are still unsure, our customer support team is available via live chat to provide personalized recommendations.